Our client is seeking a Smartsolve Administrator to join their team. The ideal candidate will have Strong experience troubleshooting SmartSolve, Good Customer Service experience, and Strong experience working with Help Desk teams to resolve tickets which will align successfully in the organization.

Job Title Smartsolve Administrator

Location REOMTE

Pay Range 47-52/hr 

Whats the Job-

• Provides a single point of contact to support business cross-functional teams Responsible for supporting SmartSolve Quality Event Management (QEM) and Doc Management issues and acts as a liaison between business (tier 1) support teams and SmartSolve TSU (tier 2) application support teams.
• Supports the steady state structure Supports business teams and attends daily / weekly stand-up calls to address issues and provide status updates to resolved or open items.
• Responsible for tending to day-to-day support activities with the different support teams assigned, monitoring and modifying support tickets that have been escalated and hand holding all teams through the resolution of tickets.
• Responsible for documenting resolutions made, to provide as knowledge base materials for support personnel.
• Provides input to leadership updates, measure and monitor success metrics; Communicates Issue status and risks, with associated recommendations.
• Provides system guidance to the Support team and helps remove bottlenecks for support activities.

Whats Needed-

• Bachelors degree Req
• Computer skills Req, familiarity of other software (SmartSolve) Req; Computer proficiency in Microsoft Office products (proficient in Excel)
• Five (5) years of experience in software and/or product development Req
• Excellent written and verbal communications skills Req
• Organized, detail oriented and able to multi-task Req
• Ability to work cross-functionally with departments (Operations, Quality Assurance, Project Management, and SmartSolve Support Team) and individuals at all levels within IQVIA
• Knowledge and understanding of technical configuration to support the technical aspects of the project Req
• Motivated team player with ability to develop and maintain collaborative relationships with all levels within the organization; strong communication skills Req
• Good problem-solving, analytical and reporting skills Req

Whats in it for me-
Great Benefits
PTO

If this is a role that interests you and youd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands  Manpower, Experis, Talent Solutions, and Jefferson Wells  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.