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Marsh South Afrcia is seeking candidates for a Claims Advisory based in the Sandton office:


What can you expect?

Reporting to Claims Operations,the successful candidate will be involved in claims handling for our clients.
Maintain quality in all areas of client deliverables, including monitoring delivery and invoicing to ensure client is satisfied.
Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards; (Client First Principles)


We will count on you to:


Independently service clients and manage a portfolio of complex and significant claims and clients

Receive new claims from clients and/or colleagues - review, process, collect information and notify all appropriate insurers.

Identify and validate all potentail policies and coverage information; update core claims applications and track the process through to completion of each claim movement or until finalization of the Marsh responsibilities agreed with the client.

Manage, facilitate and action all subsequent movements or activities, including settlement or payment as appropriate and reporting, through to completion of the claim

Provide procedural claims guidance and advice to clients

Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers

Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures

Proactively handle ,manage and prioritize tasks and activities to ensure adherence to local ,client service standards ,deliverables and Key Performance Indicators (KPI's)

Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers

Generate claims reports as required, validate, supplement and distribute as necessary

Attend meetings with clients, insurers or third parties as required


What you need to have:


Legal degree/Diploma or university degree (or equivalent experience) would be advantageous

Matric required

Insurance qualification preferable

FAIS Accreditation preferable

RE Examination preferable / to be obtained

Minimum 7 years work experience (Minimum of 5 years Corporate claims: All Lines of claims, General Liability, Construction/Engineering, D&O Liability, Professional Indemnity, Employers Liability, Financial lines Claims experience required)

Ability to manage complex claims

Self-insurance, aggregate and captive claims handling knowledge.

Excellent decision-making skills

Experience in a client-facing role


What makes you stand out


Great communicator, collaborator, influencer.

Continuous improvement approach

Think outside of the box and a can-do attitude

Clear and concise oral and written communication skills

Strong numerical skills

Excellent organization skills able to prioritize work and meet deadlines

Excellent interpersonal skills able to work within a team

Comfortable and experience working with technology (solutions)

Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel

Strong problem solving capabilities