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Job Position: Sr, IT Desktop Support Location: Marysville, Ohio Job Description Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment. Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Projects: perform effectively as project leader or project team member as required for all internal assignments. Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities. Eligibility, Knowledge, Skills & Experience Strong 4-7 years Deskside technologies hands on experience End User Standard office productivity applications install/ troubleshooting Desktop/Laptop OS build on Windows and MAC Platforms. Imaging using Ghost software Client Desktop/DELL/Toshiba laptop hardware support. Printer support for Personal and Network Printers. People Management Skills is a very strong Aspect. Blackberry provisioning/ troubleshooting Standard Business applications client side install/basic troubleshooting Inventory management Assistance in liquidation of assets work Assistance in litigation related data discovery work Assistance in Patch Management client side troubleshooting Assistance in software distribution using Bigfix/SCCM etc Should be able to use Remedy Ticketing system and manage queues Strong verbal and written communication skills Strong customer relationship handling skills Strong vendor coordination skills Good team player Ability to work with minimal guidance and drive things to a logical conclusion Exp. working on SCCM and BOMGAR is a desired skillset Years of Experience Relevant: 4-5 years of experience