What Does a Store Manager Do?

The Store Manager is responsible for managing the tactical operations of his or her respective store a through improvement of store sales, profitability, control of inventory, proper merchandising, protection of store assets, the management of staff, implementation of best practices, and modeling of exceptional customer service.

• Supervises operation of store and yard (if applicable), including opening, closing, shift changes, task delegation and scheduling of staff members, in accordance with all applicable state and local laws.
• Greets customers and offers assistance with products and services.
• Shares exceptional customer service best practices with all store staff while also modeling Nations Best values.
• Resolves customer complaints and concerns.
• Supervises control of store money including register counts, bank withdraws/deposits, petty cash audits, and change orders. Oversees all aspects of store bookkeeping including ledger, invoicing, case reports and time records.
• Reviews and analyzes financial and asset protection data. Develop and implement plans to reduce loss and control cost.
• Reviews KPIs daily and prepares to discuss with General Manager & Regional VP.
• Partners with General Manager & Regional VP during annual budget process.
• Executes sales plans/objectives set by General Manager & Regional VP to ensure achievement of sales, margin, and profitability.
• Manages payroll and labor budget to ensure right balance of overtime hours vs. headcount increase based on projected sales volume.
• Supervises merchandising including planning and implementing sets/resets and revisions of basic department and end-caps, display tables, and promotional spaces.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Manages inventory including ensuring stock accuracy, liquidating stock, and avoiding outs and overstocks.
• Ensures compliance with all Nations Best policies and applicable employment laws.
• Ensures compliance with all safety policies and procedures.
• Manages exterior and interior maintenance ensuring clean, neat, hazard-free, orderly store/yard condition and
• appearance, including requesting store or system repairs.
• Oversees vehicle maintenance and inspections.
• Makes hiring and termination decisions, engaging Human Resources, when appropriate. Ensure effective training of new hires.
• Monitors and evaluates customer service provided by store staff. Coaches, trains, encourages, and develops actions plans for improvement across the store.
• Partners with General Manager & Human Resources to build individual action plans for underperforming employees.
• Assigns daily operational responsibilities and clearly communicates expectations to staff members.
• Manages staff performance by setting goals, clearly communicating expectations, evaluating performance, providing frequent feedback, course correcting when needed, and giving recognition. Collaborates with General Manager & Human Resources to identify high potentials and manage employee career progression.
• Partners with Human Resources to develop a plan for Bench or High Potential Talent candidates in order to accelerate readiness for next role.
• Addresses issues and disciplines staff members, engaging General Manager and Human Resources, as needed.
• Collaborates with General Manager to monitor and approve team member compensation changes and promotions.
• Communicates regularly with staff members through group meetings and one-on-one discussions. Ensures an open line of communication between management and staff.
• Collaborates with General Manager and Human Resources to create and execute retention and engagement strategies.
• Executes deployment plans for ERP system conversions, store resets or renovations, vendor program support, and best practice implementation.
• Evaluates operational deficiencies, assesses training needs, and defines training priorities.
• Executes training strategies that focus on improving behaviors and ensuring a consistent adherence to defined policies, procedures, and best practices.
• Executes operational feedback and follows performance improvement plans offered from General Manager.
• Participates in manager meetings, financial reviews, and corporate trainings/events as requested.
• Serves as a liaison between staff and Regional Management providing feedback, communication, and response to requests.
• Conducts community outreach/service in within the local area.
• Additional duties may be required, as assigned.

Requirements

• High School Diploma or equivalent; Bachelors Degree preferred.
• 5+ years retail experience, multi-store experience a plus.
• Demonstrated results-oriented leadership with ability to serve stores with humility and be a steward of Nations Bests values.
• Demonstrated record of achieving performance goals and objectives.
• Financial analysis skills sufficient to interpret operating statements, and other financial data, manage budget, and control inventory.
• Demonstrated ability to produce results by leveraging resources and defining and communicating clear expectations.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
• Strong interpersonal and leadership skills with willingness to consistently provide superior customer service skills.
• Ability to react appropriately under pressure.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Benefits

Nations Best Holdings, LLC, and affiliated companies are equal opportunity employers and administer all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.