Klatch Coffee is currently seeking a full-time energetic and enthusiastic Retail Manager!! This position requires the flexibility to take on a variety of shifts including nights and weekends.

Qualifications:

• A minimum of two years of retail management experience


• Continuous demonstrated ability to lead and provide excellent customer service


• Ability to drive sales and control costs


• Experience coaching, training, and developing others


• Excellent communication and interpersonal skills


• Effective time management and delegation skills

Barista experience or coffee knowledge is a plus

Duties:

• Maintain the highest quality of product and service according to Klatch standards


• Demonstrate leadership of the store by ensuring cleanliness and organization.


• Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.


• Provide and promote constant coffee education among staff and customers


• Ensure customer feedback and concerns are addressed within a timely manner.


• Lead the team in serving customers according to speed of service standards.


• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.


• Build teamwork and unity among crew. Maintain positive and productive relationships with all team members


• Utilize training tools and resources to monitor staff progress and attainment.


• Contribute to the development of shift leads by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate


• Maintain inventory of food and beverage items


• Organize and monitor inventory


• Maintain all costs within desired percent


• Manage and control waste


• Monitor daily, weekly and monthly sales and growth


• Schedule and supervise live music, entertainment, and art


• Promote Klatch within community


• Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.