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Duties and Responsibilities

• Creates Excellent Guest Experience
  • Creates and consistently models a guest-centric culture within the store emphasizing the CARES model.
  • Partners with the Assistant Store Manager, Supervisor, Sales Associates, and Vendors to ensure the appropriate level of in-stocks at all times.
  • Maintains a safe, clean, and inviting environment throughout the site at all times.
  • Ensures customers' needs are met quickly, efficiently, and accurately in all areas of the facility.
• Builds Teams and Leaders
  • Creates an environment of diversity and inclusion within the team.
  • Energetically recruits and selects the best candidates for staffing the store.
  • Drives a robust training program in accordance with company training standards.
  • Directly coaches and develops the team providing meaningful insights, candid feedback and clear direction.
• Grows Sales and Manages Inventory
  • Grows top line Sales through proper order execution of brand standards.
  • Ensures all deliveries are properly received and processed both timely & accurately.
  • Drives profitability through strict financial controls including margin attainment, inventory losses, and labor and expense controls.
  • Supervises and partners with audit teams to ensure accurate merchandise counts are recorded.
• Operates Store with Brand and Procedure Excellence
  • Ensures the site meets Brand Standards and is prepared at all times for both Mystery Shop (ACL) and Brand MMP (Shell/Exxon).
  • Ensures the business day is properly reconciled, processed, and closed daily to include lottery, money order, pre-pay phone, and car wash where applicable.
  • Ensures the store is adequately staffed at all times by executing the Employee Schedule Process at least two weeks in advance.
• Leads Food Safety and Food Operations
  • Vigorously maintains Food Safety and Sanitation standards.
  • Protects food margins through consistent PAR execution.
  • Ensures all Sales Associates (Food) have been Serve Safe certified.
  • Drives food sales by becoming an expert in food operations.

Required Qualifications

• Must be at least 18 years old
• High school diploma or equivalent required; 2 year college degree preferred
• 3-5 year experience including food convenience retail store management
• Demonstrate strong leadership skills
• Strong verbal, interpersonal and written communications skills
• Must be an excellent organizer and problem solver with project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers
• Utilize basic business math and accounting skills, computer skills, analytical and decision-making skills
• Travel to corporate headquarters for training events is required
• Must be able to work all shifts, weekends and holidays based on business needs
• ServSafe Certified preferred; or able to become ServSafe Certified and maintain certification
• Ability to lift and carry 50 lbs
• Ability to lift, bend and stand as many as eight hours per day