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Supervisor, Digital Review Team - Santa Ana, Costa Rica

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a FinTech company that is revolutionizing the payments industry? Join Western Union as a Supervisor, Digital Review Team.


Western Union powers your pursuit.



Role Responsibilities

As a supervisor of operations, you will manage a team of analysts who investigate digital transactions to make sure that no fraudulent activity is involved.
We are looking for a People-oriented, analytical, and adaptable professional with passion for customers; you will be responsible for employee performance, career development, and problem-solving. We expect you to have a highly engaged team whilst successfully achieving business and performance results in a consistent basis.
We expect you to be a subject matter expert by conducting analysis of customer records which should allow you to assess and recommend risky decision rule changes and drive meaningful process changes; with the goal of effectively managing new fraud patterns.
Youll make a difference by proactively creating and/or enhancing daily transaction monitoring tools, reports, and processes, as required.
You should work closely with other risk operations Supervisors to ensure best practices are consistent among teams and the broader global team.
Monitor SOPs are being properly followed by team members at all times and updated timely in partnership with support departments.


Role Requirements

For this role, we require you to meet strict deadlines, consistently manage performance successfully, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups, have exceptional customer service skills and a customer-first mindset.
You should demonstrate strong self-motivation and a results-oriented mentality.
As part of your role, you will have the ability to grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team).
To succeed in this role, you will ideally have 2+ yrs. of experience successfully leading and managing high performing teams whilst working cross functionally, or a combination of several years of previous relevant work experience and formal education (bachelors degree in business administration, Finance, or Industrial Engineering).
You are very proficient using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data.
Youll have strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred).
Experience in fraud prevention and or payments background is a plus.
Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position.
Support and leadership to key strategic site-level initiatives might be required.

Additionally, youll have schedule flexibility.



We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:
Asociacin Solidarista
Paid time off including extended maternity leave.
In house company doctor services
Continuing Education
Transportation services options
Parking spaces
Hybrid model work
Flexible Working Schedules if applicable
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Carpooling Program
Price Smart membership
Pan American Medical and Life insurance
Cafeteria Subsidy


Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid




Estimated Job Posting End Date:03-08-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.