Supervisor, Settlement Operations Santa Ana, Costa Rica

Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations.

Western Union powers your pursuit.

We are looking for someone who would be part of Settlement Operations team as Supervisor, Settlement Operations responsible for over operational results and people management over one team for one specific business unit or function in Western Union.


Role Responsibilities

This position has the complete responsibility over operational results and people management over one team for one specific business unit or function, along with meeting targets, reporting results, and metrics to management level.
Handle escalated agents related or function related issues as they arise, advise and coach team on any new policies and procedures as they relate to day-to-day processing.
May handle specialized tasks associated to business unit.
Represents the function in settlement operations related projects / initiatives and acts as a liaison between business operations, support departments such as Finance, Product, Technical teams, and developers.


Role Requirements

Participation in projects and improvement of the processes
Metrics and reporting for management visibility
Escalations handling
4 - 5 years of experience in Accounting, Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas.
1 or 2 years of experience in people management is a must.
Accounting, Finance, Economics, Maths or similar education Bachelor or Higher Education.
Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills.
Fluent English language skills, outstanding problem-solving skills, attention to details, end to product / process knowledge, people management skills.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:
Asociacin Solidarista
Paid time off including extended maternity leave.
In house company doctor services
Continuing Education
Transportation services options
Parking spaces
Hybrid model work
Flexible Working Schedules if applicable
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Carpooling Program
Price Smart membership
Pan American Medical and Life insurance
Cafeteria Subsidy


Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-KV1 #LI-Hybrid





Estimated Job Posting End Date:04-30-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.