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Supervisor of Vehicle Schedules
Location: US-MA-Boston
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1/5/2024 11:59 PM Eastern No; this is not a Safety Sensitive position. Essential Classification (Emergency Staff) Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency. Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel. At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTAs core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Supervisor of Vehicle Schedules will assist the Manager of Plans and Schedules with overseeing the design and preparation of all vehicles, operator, roster and public schedules for Bus and Subway Operations necessary to meet the scheduling needs of the Authority. Duties & Responsibilities - Build or maintain vehicle, crew, and roster schedules in computerized schedule database, ensuring accuracy, efficiency, and cost-effectiveness.
- Aid with computer scheduling system development and enhancement, as well as implement, and/or coordinate on-going staff training.
- Confer with Operations and Service Planning staff regarding needs to modify existing schedules.
- Represent the Plans and Schedules Department at Service Committee meetings, as well as other internal and external meetings.
- Prepare statistical and descriptive summary reports for distribution to appropriate administrative and operating departments.
- Maximize the use of MBTA equipment and staffing resources while minimizing unnecessary costs.
- Perform analyses of labor work rules and practices seeking to improve the efficiency and effectiveness of timetables.
- Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
- Perform related duties and projects as assigned.
Physical Demands and Working Conditions - The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision None Minimum Requirements & Qualifications Minimum Education - Bachelors degree in Computer Science, Information Technology, Public Administration, Business, Transportation Planning or a related field from an accredited institution.
Minimum Experience and Required Skills - Four (4) years of experience in transit service planning, transit scheduling, or analysis.
- Related experience in a supervisory capacity.
- Effective organizational, analytical, multi-tasking, time management and interpersonal skills.
- The ability to use Word, Excel, databases, geographic information system, and schedule software applications (such as HASTUS or Trapeze).
- Handle sensitive and confidential information in an appropriate manner.
- Possess excellent customer service, conflict resolution and presentation skills.
- Have the ability to work any and all shifts and or locations as assigned or directed.
- Have the ability to supervise and work effectively with a diverse workforce.
Substitutions Include A High School diploma or equivalent (G.E.D.) from an accredited institution, with seven (7) years of directly related experience substitutes for the Bachelors degree requirement. Job Conditions: - Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
- Ability to provide internal and external customers with courteous and professional experiences
- Ability to work effectively independently and as part of a team (or supervise, if required)
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Disclaimers and Definitions: - General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
- Diversity, Equity, and Inclusion:
Massachusetts Bay Transportation Authority
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