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ROLESANDRESPONSIBILITIES:
Installation and configuration of Windows based operating systems (Windows 7,8&10) Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
Troubleshooting all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery.
Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
InstallationandconfiguringofwirelessDataCardsinuserslaptops.
ExposureinActiveDirectoryusercreation&deletion
Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
Troubleshootinghardware,software&networkingproblems.
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regulardata&mailbackupofMSoutlook(PSTfiles).
Passwordcreation&resettingtoendusersthroughremotedesktop
Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configuration through net meeting, remote desktop sharing
ResolvingticketswithintheSLAwhichisraisedfromEndUserside.
MaintainingAssetsthroughAssetManagementTool
Recommendnewprocessesandprocedures,equipmentandsoftware
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/200
#KINDLYCOMEWITHAHARDCOPYOFYOURUPDATEDRESUME.
3AG NETWORK SOLUTIONS PVT LTD
