Reliable Fire & Security is growing and as such we are hiring experienced Systems Service technicians. A System Service Technician will be responsible for servicing and inspecting all types of fire alarm, sprinkler, fire suppression systems, security systems, and related systems and products.  A technician may also be assigned inspections, installations and/or other service calls, or any other tasks required by the scheduler/service coordinator or division manager.

System Service Responsibilities:

• Service of all types of fire alarm, sprinkler, fire suppression systems, security systems and related systems and products.


• Responsible for accurately completing company profiles, inspection reports, discrepancy reports, service/job work orders, log sheets, and any and all required documentation.


• Inform the office of any necessary changes needed regarding paper work, service procedures or operations relating to customer information and service performed, which will improve department efficiency.


• Exercise professionalism in dealing with customers, employees and management, subcontractors, and vendors, creating a high level of customer service and satisfaction.


• Coordinate and maintain an open line of communication among the sales force, project managers, technicians, CAD department, other company resources, manufacturers and clients.


• Ability to operate drills, conduit bender, drill presses, cable pullers, meters (volt, OHM, AMP, Meg), hand drills, hand tools, and power tools.


• Manage time in an efficient manner, including but not limited to responding to service calls, the completion and submittal of required documentation, and accountability to all appropriate individuals.


• Responsible for ensuring safety and maintenance of assigned vehicle.


• Keep current on all department procedures, product updates, code changes and NFPA updates.


• Work to identify and develop new customers, fill out lead forms in a manner consistent with office policies and practices.


• Must be able to work overtime as directed in order to meet customer demands.


• Participate in system technician meetings; turn over meetings, system’s training meetings, job status meetings, and manufacturer training as required by management.

EDUCATION and/or EXPERIENCE:

• High school education or equivalent;


• 2 to 5 years in the fire industry or related business.


• 2 or more years working with computers.


• Knowledge of MS Office


• Able to read and comprehend blueprints and technical documents


• Ability to understand electrical circuitry and electronics


• Geometry, unit conversion, reasoning ability, basic math skills

CERTIFICATES, LICENSES, and REGISTRATIONS:

• NICET CERTIFICATION: 
  
  
  
  • NICET Level I is required within 1 year of hire
  
  
  • If NICET Level I or better has already been achieved; the next level of NICET certification must be obtained within 1 year of hire
  
  
  
  


• Factory training and Certifications


• Illinois Fire Equipment Distributors License 1,2, and 3


• State of Illinois PERC Card


• Valid drivers license and good driving record

Benefits:

• Medical, Dental, and Vision Insurance


• Life Insurance


• LTD Insurance


• Paid Vacation / Sick Leave


• 401K


• Other Voluntary Benefits