Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


• Respond to queries either in person or over the phone.


• Documents ticket resolutions and workflow.


• Train computer users.


• Maintain daily performance of computer systems.


• Respond to email messages for customers seeking help.


• Ask questions to determine nature of problem.


• Walk customer through problem-solving process.


• Install, modify, and repair computer hardware and software.


• Clean up computers.


• Run diagnostic programs to resolve problems.


• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


• Install computer peripherals for users.


• Follow up with customers to ensure issue has been resolved.


• Gain feedback from customers about computer usage.

• 2+ Years experience working in the technology support field


• Knowledgeable of Windows 7 and Microsoft products


• Ability to multitask and prioritize issues


• Good communication skills, both written and verbal

• Prior networking or server management experience


• Has worked in a remote support environment before