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Title: Systems Support
Location: Atlanta, GA 30303 (Hybrid)
Duration: Long term
Note: This is a hybrid role, Candidate work on-site 3 days/week.
Job Responsibilities:
Serve as high level approver for specialized ServiceNow requests
Confirm requests meet approval criteria and asset management requirements
Inform submitters of proper requests required for desired services
Work closely with NTT Service Technicians and Business Application & Technology staff to
Provide some guidance for resubmitting ServiceNow requests correctly
Promote asset management concepts and best practices
Help facilitate Division office supply orders using state purchasing processes and procedures
Address and escalate ServiceNow issues affecting daily operations
Promote asset management concepts and best practices engaging user participation
Pursue offboarded user hardware and wireless equipment returns
Help track large scale technology product deliveries for Special Projects
Work closely with internal and external clients to ensure overall success of Unit operations
Identify hardware trends and report inventory discrepancies
Maintain daily inventory summaries and weekly reports in MS Teams
Provide status updates to Unit Manager
Skills:
High school diploma or GED.
Experience, which included report writing and data collection, tabulation, computation and analysis.
ServiceNow experience
Proficiency with Microsoft Excel and MS Teams
Detailed oriented and exceptional critical thinking skills
Strong work ethic, interpersonal, and communication skills
Proven ability to work independently and within a target driven cohesive team environment
Ability to multitask in a fast-paced environment
Non-technical business administrative support
Caresoft
