Responsibilities

• Supporting a 24x7 run organization in the Wintel arena


• Virtualization team expert with VMware (6.x and Hyper-V 2012R2 and 2016)


• Support over 300 Windows servers ensuring optimal performance, maximum up-time and security compliance


• Support Server Patching which may require off-hour support


• Support current SolarWinds monitoring environment, upgrading


• Troubleshoot servers with accuracy to assess performance and/or connectivity root causes


• Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.


• Documenting processes and new solutions


• Liaises with Solutions Architect as appropriate.


• Provides advice on solution and integration opportunities


• Effective communication skills


• Knowledge sharing with other Wintel team members


• Coordinate with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN and NAS systems


• Assist in developing and implementing procedures for operational processes including deployment, upgrade, migration and maintenance


• Ability to work in a team oriented atmosphere


• Assist with documenting/diagraming business and data flows


• Server performance tuning


• Background in meeting Customer Service Level agreements within Incident management – documenting and track issues via a ticketing system


• Experience with the Change Management processes


• Participate in 24x7x365 on-call rotation

Knowledge and Skills Required:

• Mid to high-level knowledge on Virtualization: VMWare and Hyper-V Administration


• Mid to high-level knowledge of Microsoft Windows 2008/2012/016 Administration: Install, Configure & manage.


• Mid to high level knowledge of Dell Chassis and blade hardware infrastructure


• Knowledge of TCP/IP, DHCP, and DNS


• Ability to logically troubleshoot complex technical issues, with the ability to document and communicate resolution


• Knowledge of Microsoft System Center Configuration Manager (SCCM) in support of client role outs, anti-virus and server patching


• Knowledge of Active Directory and Group Policy Object (GPO) management


• Excellent written and verbal communication skills


• Ability to work in a team environment, assisting where needed


• Ability to support a 24 x7 operation for City and Public Safety environments


• Ability to work on defined project tasks and deliver to customer satisfaction


• Self-starter who is looks for ways to improve and help in a constructive manner


• Ability to work on multiple projects and tasks, staying focused with the ability to prioritize


• Troubleshooting skills


• Azure and/or AWS experience a plus


• PowerShell scripting


• Knowledge of Service Management with emphasis on Incident ticketing systems


• Knowledge of Service Management with emphasis on Change Management systems