Analyst/Developer - Specialty 2 — 

East Peoria, IL

12 months

Candidate Responsibilities

• Summary: The main function of the candidate is to support, maintain and upgrade the Content Manager on Demand (CMOD) and Content Navigator environment and tool.

Job Responsibilities:

• Support, maintenance and upgrading the CMOD environment running on Linux.

• Support, maintenance and upgrading the Content Navigator environment running on Linux.

• Debug CMOD/Content Navigator issues of varying levels of complexity.

• Coach/Mentor support global team in supporting customer related issues and/or system problems.

• Application problem identification and resolution, including off-shift and weekend support functions.

Typical Day

• Support requests will arrive via walk-ups, phone calls, and an email ticketing system

• Maintain and improve robust knowledge bases, both internal and customer-facing, modulating communication based upon the skill level of your audience

• Proactively seek out opportunities for tool enhancements • Work in an on-call rotation and assist with maintenance work after-hours as required

• Provide remote support to users located in other regions

Education Requirements:

Bachelor's degree in computer science or equivalent training required • 3-4 years’ experience required

Technical Skills

• Experience administering and navigating through Linux and Windows systems

• Experience navigating through Oracle and SQL databases

• Database query skills required for troubleshooting customized reports

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

• Ability to work independently and manage one’s time as well as being a collaborative team member.

• Strong ability to troubleshoot issues and make application configuration changes as needed to resolve issue.

• Up-to-date knowledge of related infrastructure components and/or operating environment.

• Experienced in coordinating/troubleshooting with infrastructure team

• Experience with storage/retrieval of financial reports Desired Skills:

• Support, maintenance and upgrade experience with CMOD and Content Navigator

• Support, maintenance and upgrade experience with IBM FileNet

• Experience administering and working with IBM WebSphere / Tomcat / OpenShift

Soft Skills

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one’s time