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Systems Architect Desktop Support
Location: US-AZ-Phoenix
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| Position Description | State Agency is looking to hire an experienced IT Support tech to provide frontline support to agency staff; the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users. - Assist all employees with any computer or IT-related issues - Create, add, and modify user accounts and services across our various cloud platforms - Assist users over the phone, in person, and remotely using multiple platforms - Administration of Active Directory, Azure, Okta, GSuite, Sharepoint, Office365, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software - Office365 support setting up devices and email clients, tablets, mobile phones, and computers -Understanding of virtual desktop environment and remote desktop technology -Configure, deploy and relocate desktops, laptops, printers, and any other related devices -Identify, report, and respond to potential cybersecurity threats - Works with ADOA ASET to manage advanced network firewalls and switches -Identify, troubleshoot, resolve, and document end-user system issue requests - Ensure all requests are resolved promptly and with high-quality results - Ability to organize, prioritize, and meet established deadlines - Provide technical documentation for configurations and procedures - Regularly perform cabling and equipment installation - Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc. - Research, design, and deploy new solutions required by end-users | | | Skills Required | - Excellent communication and personal skills - Certifications such as A+ / Network + / Microsoft are preferred but not required - Google Workspace Certification is preferred but not required - Ability to communicate technical issues to technical and non-technical employees - Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365 - Quick analytic response to resolve issues in any situation - Self-motivated and willing to learn, as well as always find the solution - Able to work in a fast pace environment - Advanced level knowledge in the use of all office software (Word, Excel, GSuite, etc.) - Basic understanding of Cloud Solutions & Cloud Computing - Knowledge of wireless networks set up maintenance and troubleshooting - Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software - | | | Experience Required | - Minimum two years of relevant experience in a help desk/IT support role - Experience in the set-up, configuration, and use of computer hardware, software, and networks - Experience providing remote support via phone and remote-control applications desired - Experience in telecom, structured cabling, panels, switches, cameras, APs, etc. | | | Experience Preferred | - Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred |
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