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4+ years of Change Implementation experience, or equivalent Ideal candidates will have Small Business systems for credit/loan application ingestion and/or underwriting decisioning experience Strong experience in test case identification, test script creation Ideal to have experience within small business or lending knowledge not required but must have financial services Must have understanding of databases (structure, data types, tables), defect reporting & resolution Understanding of system-to-system message formats (JSON, XML, etc Develop, collaborate, improve, implement, maintain and support processes, communication plans, training plans, workflows, procedures, and project teams Identify and monitor resolution of issues, escalating as necessary Perform complex administrative, transactional, and operational support tasks