Core Function:

 

Perform basic Tape Librarian duties per documented processes and procedures. These tasks include but are not limited to scanning, comparing, processing media for vault movement in and out, retention and posting of required evidence.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

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  Provide customer assistance using all types of communication and media.

  
  


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  Provide input to Library procedures, produce and maintain all documentation necessary to comply with client requirements.

  
  


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  Maintain and ensure tape inventory integrity by performing or assisting with Library tape inventory. Must be reconciled following a set schedule.

  
  

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  Interact with and utilize all tape library software and media tracking products.

  
  


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  Perform customer and library tape in's and out's using client prescribed procedures and documentation.

  
  


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  Provide assistance to other tape librarian personnel and employees to ensure that the highest level of customer satisfaction is maintained.

  
  


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  Perform tape assignment. To include: adding, releasing, removing, deleting, scratching, replacing, initializing, marking, confirming, notifying, expiring, and extending. Maintain appropriate scratch pools and print scratch lists as needed.

  
  


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  Maintain Library tapes by the system and by customer.

  
  

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  Maintain vital records. To include: Adding new vital records, updating existing info, obsoleting vital records, V/R revalidation, support disaster recovery tests, run applications associated with VRs, and package and ship records.

  
  


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  Order library supplies using client interface.

  
  


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  Print all vital listings for day's shipment for off-site storage.

  
  


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  Pull and scan volsers/tapes associated to send off-site daily. Reconcile each vital; research/locate all volsers missing when not reconciled. Pack and lock volsers/tapes in their own containers. File returning volsers/tapes in the associated libraries. Research all vitals/volser not returned from off-site storage.

  
  


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  Provide constructive input for shift turnover to management and teammates.

  
  

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  Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client-specific work tools, etc.)

  
  


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  Perform Floor sweeps searching for media as needed which may include searching under/on top of equipment, under raised floor tiles, etc.

  
  


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  Always perform work in a safe manner.

  
  


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  Escalate to the assigned client representative and Manager any documentation, process or procedure discrepancies and follow-up until resolved.

  
  

Supervisory Responsibilities:

Not Applicable

Minimum Knowledge, Skills and Abilities required:

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  Must possess basic inter-personal relationship skills and must be capable of providing guidance. This position must also know and perform all required tasks/job duties after receiving training relevant to the client.

  
  


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  Moderate computer skills, experience using Excel and Word is required.

  
  


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  Ability to use email, communicate effectively both verbally and written.

  
  

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  Ability to follow detailed processes/instructions is required.

  
  


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  Enjoys Working in a Fast-paced Environment.

  
  


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  Knowledge of Computer Hardware and Related Services.

  
  


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  High School diploma or equivalent.

  
  


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  Must be able and willing to learn new tasks/skills as required.

  
  

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  Must be able to communicate and understand verbal, written and electronic instructions in English.

  
  

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

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  Must be able to be on feet for extended periods of time.

  
  


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  Must be able to lift fifty pounds or more.

  
  


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  Must be able to move rolling carts as needed.

  
  


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  Must be agile and able to change positions to accommodate the scanning of PSM media.

  
  

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  Must be able to use a pallet jack.

  
  

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.

General office environment

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  Maintain a safe and clean work area.

  
  


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  Follow all safety and security rules.