Global Administrative Solutions is looking to contract work from agents to supply professional customer support to TurboTax customers. TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.

Every year, there are thousands of individuals who don’t file their tax returns in April –and request an extension. This extension is granted -until mid-October. During mini-peak, agents will be providing support to all those individuals who need to file their taxes by the final deadline. Here's what to expect:

 

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability


• Research, analyze and determine an appropriate course of action for TurboTax customers.


• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.


• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.


• Document all issues, resolution and follow up actions

Job Type: Contract

Salary: $14.00 /hour



Apply here or email your resume to (e-mail removed)