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Marsh EBSC is seeking candidates for the following position based in Warsaw office:

Team Leader, Insurance Operations



About Marsh European Support Centre in Warsaw:

EBSC, as the internal centre of excellence, has taken over operations from Marsh Europe insurance business to let our brokers focus directly on clients. In our daily work, we strive for efficiency, high quality, and outstanding results delivering them on time.
We have around 450+ colleagues on board of 11 nationalities but our plans are ambitious as we want to double the size of the team within two years! As we love languages, we speak 21 of them in total! We care about our well-being and we know that a friendly, supportive and inclusive work atmosphere is crucial!

Our scope of service includes different kinds of support like: administrative activities, insurance policy management, claims, invoicing, cash collection and data management.


As Team Leader youll be responsible for supporting Operations Manager in various people management tasks for team.



What is it in for you?

Possibility to gain professional experience in a global company that is reshaping the industry,
Great personal development and career opportunities,
Stable employment with a permanent work contract and an attractive benefits package (including private health care - family package, prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card, language course, unlimited access to online learning platforms, retirement plan),
Multilingual community with inclusive atmosphere and a smart casual dress code,
A modern office in Warsaw city center, just next to the M2 Rondo Daszyskiego underground station.
Flexible working hours and a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis


We will rely on you to:

Manage a team of operations specialists by recruiting, motivating, coaching and helping team members grow by setting clear goals, managing and prioritizing workload and monitoring performance
Plan and develop new procedures within area of a team responsibility
Resolve internal clients escalations in a timely manner
Implementation of business-focused solutions
Coordination of various projects and team`s initiatives focused on process improvements


What you need to have:

Coordination skills and experience in the field of people management
At least 3 years of professional experience in international environment (preferably in insurance operations or SSC) and min 1 year of experience in managing diverse teams
Fluency in English, ideally with an additional European language
Ability to plan resources and track utilization of the team
Proficiency with Microsoft Office Suite
Strong results oriented and customer service attitude


If you would like to apply for this position, please send your CV in English.


Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.