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Position: TechOps Help Desk
Location: 3033 Excelsior Blvd Suite 400, Minneapolis MN 55416 (Onsite Work From Day1 )
Job Type : Contract Roles
Only US Citizen's
Job Description:
Qualifications:
- 3+ years of experience in
- a technical operations/information technology setting, ideally in the health insurance field or similar regulated industry
- HIPAA regulated experience
- Software as a service technology implementation and support, ideally including
- Jumpcloud / Duo Security / Box / O365 / Slack / Atlassian Jira / AWS
- Traditional help desk ticket work
- System access management tasks
- Laptop ordering, provisioning, onboarding/departure management
- User onboarding and departure support
- Monitoring productivity tool and access management systems for issues and communications regarding such systems to Surest
Technology Support Core Tasks
- Respond to and resolve reported computer software, hardware, operating system & telephony issues
- Manage access control and ensure proper approvals are obtained/provided prior to access grants
- Fulfill service requests
- Monitor office and SaaS systems
- Monitor & protect office facilities
Security Governance, Risk & Compliance Core Tasks as assigned by the Surest security officer
- Ensure compliance with data and security policies
- Contribute to Surest security capabilities via awareness and oversight
Preferred Qualifications and Competencies:
- Successfully completes most tasks in this competency. Usually performs the competency independently, although help from an expert may be required from time to time:
- Focus is on applying and enhancing knowledge or skill
- Has often applied this competency to new situations, needing minimal guidance to perform successfully in most cases
- Understands and can discuss the application and implications of changes to processes, policies, and procedures in this area
- Has responsibility and capability to work multiplatform
- Works independently
- Interprets policies and applies experience
- Applies knowledge of technology to troubleshoot issues, identify and resolve security or monitor performance
- Demonstrates a mindset of career-long continuous learning, improvement and growth
- Seeks to understand how customers are interacting with technology and pro-actively recommends opportunities to improve support
- Positions self to take the lead on initiatives
- Understands how to navigate tools and processes
- Partners with technical teams in order to resolve issues within defined Service Level Agreement
- Escalate Incidents at risk of breaching Service Level Agreement, per escalation matrix
- Facilitates resolution process
- Views issue from perspective of customer
- Assesses what activities require direct connection with customer and what can be done off-line to maximize time for customer
- Anticipates customer needs based on requests and pro-actively suggests next steps
- Clearly communicates security standards to others in an organized way
- Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance
- Understands security risks & implications when implementing solutions
- Understands the content and process of current security controls
- Learns broadly and demonstrates continuous learning of security practices
- Pro-actively monitors adherence of assigned systems to recommended security settings
- Acts on priorities and sticks to tasks, while keeping others informed of progress
- Demonstrates responsiveness by conveying critical information to decision makers
- Confirms and maintains timeline for deliverables
- Demonstrates energy for what needs to be done and for overcoming challenges
- Holds themselves and the team accountable for achieving goals
- Can apply functional knowledge and skills to tasks and problems
- Understands the technical content and processes of the role
- Acts on priorities and demonstrates the energy and approach needed to complete deliverables
- Independently deploys best self against goals and objectives
- Demonstrates ability to taking complex challenges with more substantial outcomes
- Resourceful and creative in solving problems that do not have clear solutions or outcomes
- Applies functional knowledge and skills to the problem to identify root cause
- Obtain the facts and information needed to collaboratively arrive at the optimal outcome
Best Regards,
Md. Nageena
IDC Technologies, Inc
Work: 408-648-0959
Mailto: nageena@idctechnologies.com
Gmail: nageena.staffing@gmail.com
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