Tech Caf WSS Scrum Master (Consultant - NY)

Education Level : Bachelor's Degree

Experience Level : Level 3





Overview Tech Caf is a new and innovative solution of bringing white-glove tech support to physical Morgan Stanley locations. The candidate will be joining a highly collaborative and innovative squad in support of the firm's Tech Caf initiative. As a servant leader, the candidate will be expected to stand up the Tech Caf squad, conduct a formal Sprint 0, and coach the squad throughout the duration of this initiative as well as participate in additional activities such as Scrum of Scrums, etc.



Responsibilities include:



Enable the Tech Caf squad by being an established servant leader



Coach squad members on their role and the Agile way of working



Work with fellow Scrum Masters to share information and facilitate continuous improvement



Facilitate all relevant Agile ceremonies (sprint planning, stand ups, retrospectives, backlog refinement sessions, etc.)



Leverage knowledge of the support environment and function to support the squad with prioritization and managing of blockers / issues, escalation and solving on issues relating to the business



Qualifications and Skills Required:



5+ years of working in a mature Agile environment



Extensive expertise of Agile and associated methodologies (Scrum, Kanban, Scrumban)



Expertise in Agile tooling, especially JIRA?As-needed coaching based on Agile values and principles



Experience with virtual collaboration and related techniques



Prowess in creation and analytics of Agile reporting for both, squad improvement and management updates



Experience working in a support organization (preferred)



Highly motivated individual



Self Starter who possess the ability to work in both an individual and team-based setting.



Be able to operate in a demanding and dynamic environment



Highly knowledgeable in MS Office suite of applications.



Excellent written and oral communication skills



Motivated to work and learn in a complex, fast paced environment



Strong organization skills and attention to detail



Ability to work and deal with ambiguity and define approaches to bring issues to resolution