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Executive Support Analyst-Technology This position is onsite (Richardson) Job Purpose: This position is dedicated to the advanced problem-solving of the executive leadership teams technology needs while providing exemplary "white glove" service. This position is responsible for the troubleshooting of hardware, software and network related issues, the diagnosis of equipment and addressing configuration issues, supporting special off-site events, being a liaison with other groups, working with strategic vendors to fully resolve issues and provide executive event, town-hall and all hands event support. Event support includes AV, streaming, media, communication and video services for executive events and meetings. On-call Weekend, after-hours and holiday support as necessary. Required Job Qualifications: Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience. Knowledge of ITIL v3 framework and ITSM systems. Knowledge of ITSM systems. Knowledge of workforce enablement technologies. Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives. Infrastructure domain knowledge and required technologies including 3rd party solutions. Ability to drive the use of analytics to improve service, availability, and customer interactions. Drive incident resolution and issues escalated by executives. Experience working with executives in diverse situations to install, troubleshoot, resolve open items. Provide front line executive support for majority of incidents / problems. Drive service introduction for new capabilities (simple / medium). Provide front line executive support for majority of incidents / problems. Drive service introduction for new capabilities (simple / medium). IND123