Job Title: Technical BA - Agile / Salesforce, CRM Space

Education Level : Bachelor's Degree

Experience Level : Level 3





Role: Part of the squads as a Technical BA for Agile initiatives in Salesforce/CRM space and performs the following functionalities:

1. Work with business partners/product owners to recommend and influence requirement statement

2. Decide on the story board, epics and story mapping

3. Understand the business processes impacted by the request

4. Lead solution conversations between development and business groups by providing:

a. Impacted Teams (see checklist ? internal and downstream)

b. Current State and Target State workflow diagrams

c. Data mappings

d. Screenshots/mockups, Use Cases/Scenarios

5. Document all necessary details to User Stories required for development team to develop the solution

6. Monitors that the suggested solution is being followed and identify business, analysis and understanding gaps

7. Review technical tasks added to Jira Stories, and answer questions related to the solution/requirements

8. Push to ensure that each impacted development team is aware of dependencies and handoffs

9. Review test scripts for gaps – there can be two reviews – one with business and one overall with all stakeholders

10. Keep an eye out for efforts where end to end testing is required and approach QA lead and SM to orchestrate that and ensure the same set of data is flowing through the test cases.

11. Evolve into a SME and support the product accordingly