Flexible to work anytime between the hours of 7AM —7PM Mon — Fri

Technical Call Center Support needs 3+ years of experience

Technical Call Center Support requires:

• High school diploma or equivalent.


• Exhibit proficiency in e-mail and Internet.


• Proven organizational skills.


• Strong track record in the area of client service.


• Excellent oral/written communication and problem solving skills.


• Courtesy, patience and analytical abilities are required to handle client concerns.


• Detail orientated and motivated •


•  Able to give clear and concise instructions


• Cisco/CompTIA/Microsoft Certification or equivalent

Technical Call Center Support duties:

Ø responsible for providing phone assistance for new and existing clients with regards to suite of service and equipment.

Ø interact with team of associates, providing top-notch technical support, resolving problems for both external and internal clients and processing revenue related transactions.

Ø Educate clients regarding equipment and services

Ø Provide direction for assistance

Ø Troubleshooting equipment and connectivity

Ø Process Service Requests for equipment repair