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EVOTEK is North America's premier enabler of secure digital business focused on innovation. With an integrated set of technical domains, including data center, network, security, cloud, and communications, EVOTEK provides a cohesive approach to digital initiatives while driving business impact. In addition to technical solutions, EVOTEK offers advisory services and strategic sourcing to help bridge the gap between IT and business, reducing functional silos and facilitating alignment. EVOTEK was named Inc. Magazine's "Best Places to Work" in 2018, 2020, and 2022. In addition, for seven consecutive years, EVOTEK was listed in The San Diego Business Journal's "Best Places to Work" and recognized in CRN's "Solution Provider 500" list, CRN's "Next-Generation 250" list, CRN's "Triple Crown" and highlighted as CRN's "Top 150 Growth Companies".

The Technical Customer Success Manager will play a key role in supporting EVOTEK clients in maximizing the adoption of their technology investments. This role will build and maintain positive relationships within assigned client technology solutions that enable strong product adoption, exceed business/campaign objectives, and identify opportunities resulting in new and increased license and consumption revenue, while maximizing client outcomes.

Success from the Technical Customer Success Manager perspective will be defined by positive client satisfaction in their technology solutions investment and growth in EVOTEK sales for assigned technologies.

Requirements

• Responsible for creating and executing customer technology success plans aligned to business outcomes and objectives, establishing the set of goals and criteria for success.
• Work with clients to identify new opportunities (pipeline), drive the initial sales process to help acquire net new business.
• Responsible for business development across various technical domains, while also setting up the customer success plan.
• Work closely with sales, solution engineering and clients to cultivate sales opportunities to expand usage and adoption of assigned technologies.
• Work closely with clients to execute End User Adoption frameworks that ensure success; exceeding objectives, goals, and KPIs.
• Work with clients, Solution Engineering, Sales and technology partners to identify adoption barriers and how to remove them.
• Maintain in-depth understanding of licensing and consumption model pricing for assigned technologies; educate sales in the licensing opportunities for related opportunities.
• Interpret customer technology usage data against adoption plans while identifying opportunities for expanded use of the technology solution.
• Conduct scheduled sessions with technology partners to assess client objectives against partner financial incentives available to EVOTEK.
• Act as a liaison with technology partners and EVOTEK cross-functional teams, to:

• Provide clients with resources on best practices and how they impact the business.
• Identify training courses and educational materials related to the technology product.
• Drive business value and importance of utilizing the features and process around end user adoption.
• Review customer issues and concerns and liaison with technology partners and EVOTEK to address roadblocks to adoption and increase customer satisfaction.
• Update Salesforce CRM and account management records for knowledge share with sales.

Qualifications

• Proven work experience as a Customer Success Manager or similar customer facing role.
• Business Development background supporting multiple technology and technical domains.
• Experience working within the IT industry and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical and business acumen in the assigned areas of technology.
• Technical skills required, as they relate to the use of the product or service.
• Strong understanding of technology licensing and consumption models.
• Accountability and personal organization are essential.
• Cisco CX experience highly desirable.

Benefits

• Salary commensurate with years of experience, technical expertise and geographic location.
• Salary range: $110,000 to $180,000.
• Performance bonuses.
• Benefits package that includes 100% paid medical, dental and vision for the employee.
• 401(k) with employer match.
• Strong company culture.
• Flexible PTO policy.
• Flexible working arrangements.
• Annual company overnight retreat (employee + significant other)