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Job Title: Technical Operations Engineer Incident managementLocation: Alpharetta, GAEmployment Type: Contract Duration: 12 Months About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving our global clients' most complex business and IT challenges.Job Description : Strong experience with JIRA -Ticketing. Good experience with Incident Analysis and Documentation. Good understanding of latest Trends in Incident management, IT Service management. Able to create Strategies to avoid repeat incidents. Able to do Root cause Analysis. Experience in prioritizing project TASKS. Experience automating and managing Incident Intake Employment Practices:EEO, ADA, FMLA CompliantVLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.