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Role: Technical Support Analyst Location: Chesterfield, VA Interview Type: Web Cam Work Arrangement: Onsite Position type: W2 with the client. Note: Local profiles only! Description: - Onsite resource to support users in an enterprise environment, including helpdesk and system support activities. - Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project. Diagnose various problems encountered during initial rollout. Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed. - An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers. - An ideal candidate will have advanced- level skill at supporting Microsoft Windows 10 and higher operating systems; advanced-level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc; ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment. Skills Required: - PC Hardware deployment and service Required - Customer Service Supporting Windows in a professional environment Required - Application Support Required - Able to lift and carry equipment as need, up to 30lbs. Required