As a Spanish/English Technical Support Rep, you will deliver exceptional technical service to customers. We offer troubleshooting solutions related to hardware, software operating systems (OS), applications and compatibility, as well as remote support multiple technology devices across Windows, Android, Blackberry OS, and Apple iOS.



What we require:

• High school diploma or GED


• Flexibility to work all shifts as required (including evenings, weekends, or holidays)


• 6 months of previous customer service experience


• Technical aptitude to pass our readiness assessment


• Willing to submit and pass a pre-employment background investigation and drug screen


• Call center experience is welcomed but not required


• Bilingual fluency in English & Spanish

• Patience and exceptional listening skills


• Dedication to troubleshooting problems and finding a resolution


• Confidence in multitasking


• “Challenge accepted” attitude


• A want to put the customer first


• Must be comfortable offering customers upgraded products/services and overcoming objections