Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare! We work closely with our pharmaceutical industry partners during all phases of drug development and commercial manufacturing with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department within Adare offer you a unique, customized experience with a chance to make a real impact, and is critical to our success. With the help of people like you dedicated to our mission, Adare is transforming lives by transforming drug delivery!

Join our mission at Adare!

What can Adare offer you?

• Medical/dental/vision/life low employee premiums
• 401k with a highly competitive match
• Generous PTO, including floating holidays
• Career growth and internal opportunities
• Tuition reimbursement
• Relocation assistance
• Performance-based bonus
• Employee Recognition Programs

We are seeking to hire a Technical Support Analyst to join our IT Team.

If any of the below describes you, we would love to meet you!

JOB SUMMARY

The Technical Support Specialist will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. He will manage all end-users support request from the opening to the close.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Log and manage all requests and incidents in the ticketing system sent by Adare users
• Provide follow-up to user about the status of their requests or incidents
• Manage the target SLA for all requests and incidents
• Set up hardware and software programs for the users
• Manage computer and desktop software performance
• Perform maintenance on equipment
• Setup equipment for new hires and provide training on the IT services and tools
• Level 1 support on printer/fax and copiers, audio/video equipment, the phone system, and local software
• Responsible for the tapes backup management
• Support the infrastructure team with project and technology evaluation
• Perform the IT communication to the local users
• Document the support process and installation procedures
• Maintain a complete inventory of equipment on site
• Follow the IT policies and compliance process
• Perform some admin level 1 tasks: AD account creation, AD access rights, AD account deactivation, printers' installation and management
• Monitor the network and escalade any issue to the infrastructure team
• Manage all mobility devices and data plan
• Participates in the development and implementation of methods, procedures and regulations necessary for the smooth operation of the department;
• Respects policies, procedures and regulations in force in the company.

Requirements

• College Degree in computer science and 5 years of experience in IT support.
• Troubleshooting skills in current client operating systems and current computing hardware
• Experience with ticketing systems
• End user support and SLA management experience
• Knowledge of computer setup, install, and imaging
• Proficiency with all releases of Windows (XP and Windows 7), Microsoft Office (2003 2010) and remote management tools
• Understanding and ability to troubleshoot client TCP/IP network communications
• Experience supporting and using mobility devices (Iphone, Blackberry and Ipad)
• Knowledge of setting up or troubleshooting audio visual equipments (projector, video conference systems), phone system, and, printers/fax/copier
• Excellent interpersonal, verbal and written communication skills are essential in a collaborative work environment
• High degree of professionalism, ethics and integrity

Benefits

• Medical/dental/vision/life low employee premiums
• 401k with a highly competitive match
• Generous PTO, including floating holidays
• Career growth and internal opportunities
• Tuition reimbursement
• Relocation assistance
• Performance-based bonus
• Employee Recognition Programs