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Technical Support Specialist- Lead
Location: US-CO-Denver
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Our company is looking for a Technical Support Specialist- Lead to join our team.
We are an exciting new fitness start-up, with a revolutionary product about to launch.
WORK SCHEDULE: - Monday to Friday; 1st Shift with occasional weekend day
WHAT YOU'LL DO:
As the Technical Support Specialist, you will be a key member of the team as we develop and support our community. You will be supporting end users during troubleshooting activities as well as interacting directly with equipment issues, operating systems, hardware, and software. You will communicate, track and oversee the information a customer has on their machine and their account.
As CLMBR grows and expands in the marketplace and broadens its product set, you will be critical in the creating, planning and methods of how we relate to the users of our products.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Strong leadership skills, oversee and manage a team of 2-3 people
- Responsible for maintaining a consistent CLMBR standard of communication and establish positive rapport with every user
SKILLS YOU'LL NEED:
- Strong leadership skills, oversee and manage a team of 2-3 people
- Bachelor's degree preferred
- Customer Service Experience: 2 years
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedure
- Enjoys mechanical repairs and customer support
- Experience with HubSpot and other CRMS
- Tech savvy
- Knows or has worked on equipment
WHAT YOU'LL GET
- $45,000 starting
- 401k
- Paid vacation and holidays
- Health, Dental, Vision, Life
- Supplemental policy (i.e. Aflac)
NEXT STEPS
- Apply Now!
- We will personally review your application and respond.
- However, if you need to follow up on your status, feel free to email Mark Cater (Mark at 7Eagle dot com) after four business days.
7 Eagle Group
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