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Are you a people-person with exceptional technical and communication skills? Do you enjoy helping people and finding solutions to their problems? If so, we have the perfect opportunity for you!
We are seeking a knowledgeable and helpful candidate for our Technical Support Specialist role to join our dynamic team. As a Technical Support Specialist, you will directly support our internal and external users to ensure they are able to access and use mission-critical systems.
The ideal candidate is genuinely excited about helping others and is patient, empathetic, and passionately communicative. You love to talk and understand the value of good communication skills. You can put yourself in someone's shoes and advocate for them when necessary. User feedback is priceless, and you know how to gather it. Problem-solving comes naturally to you, and you are confident in troubleshooting and investigating to resolve challenges.
As a Technical Support Specialist, you will manage incoming support issues through phone calls, emails, and live chats (Our call volume is minimal, but emails and chats are growing), providing accurate, valid, and complete information using the right methods/tools. You will also meet personal and team productivity targets and support system uptime targets.
To be successful in this role, you must have previous technical support or technical systems management experience, active listening skills, the ability to adapt/respond to different types of communication styles, and a knack for researching odd problems, finding solutions, and implementing them. Excellent verbal and written communication skills, the ability to multi-task, prioritize, and manage time effectively are also required.
Additionally, you must reside in the Greater Atlanta area and be legally authorized to work in the U.S. You must also be available to work at our Roswell, Georgia Headquarters, Monday through Friday. No weekends!
Join our team and help us ensure excellent service standards, respond efficiently to inquiries, and maintain high team and client satisfaction. Apply now!
About WorldVia
As part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, WorldVia is on the leading edge of travel marketing and sales.
We are building products and services that will be used by thousands of travel business owners and travel advisors, along with millions of travelers across the country.
Every team member is critical in the decision-making process to ensure we achieve our potential.
Working at WorldVia
At WorldVia, were looking for structured thinkers full of passion, ambition, and kindness. Wed love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand outespecially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who arent afraid to challenge assumptions and the status quo. Join us.
Essential Responsibilities
- Provide technical support to internal team members and external clients
- Respond to inquiries through a variety of channels including telephone (inbound and outbound), video calls, email, and live chat
- Troubleshoot hardware and software/web application issues
- Install and configure software applications as needed
- Assist in the management of IT infrastructure and networks
- Collaborate with team members to complete IT-related projects
- Monitor and maintain computer systems and networks
- Determine the quickest, most effective way to resolve team member and client needs.
- Identify and escalate advanced queries and concerns
- Collaborate with the Technology team and other departments to find appropriate solutions
- Provide training to staff on IT-related topics as necessary
Requirements
- Bachelor's degree in a related field
- Experience in a technical support role
- Strong knowledge of hardware and software systems
- Experience with Microsoft Office and Windows Operating Systems
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts
- Resourceful and able to self-manage
- Good researching skills
- Must reside in the Greater Atlanta area and be legally authorized to work in the U.S.A.
- Ability work at our 70 Mansell Court, Suite 100, Roswell, Georgia Headquarters, Monday through Friday
- Experience in the travel industry is a plus
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401(k) with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
Our Team Members:
- Are fundamental optimists who believe that no industry compares to the travel industry.
- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed and speed over scope.
- Desire to work with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no egowhen our customers win, we all win(link removed)>
We are seriously committed to your professional development and growth.
- You will set your own monthly goals aligned with our ambitious strategy.
- You will have our collective support in achieving significant winsand personal coaching from your manager.
- You will be encouraged to take risks, try new things, and be creative with your work.
- You will have many opportunities to exchange and engage in feedback.
- You will be offered continual chances to stretch yourself and raise your own "bar."
- You will be rewarded for achieving excellence and mastery.
WorldVia
