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Job requirements

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
2 years to less than 3 years

Salary: $32.21/hour

Position-1

Work setting
Financial technology (FinTech)
Startup company
Help desk

Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Provide customer service

Experience and specialization
Type of experience
Call centre

Additional information
Security and safety
Basic security clearance
Criminal record check

Benefits
Health benefits
Dental plan
Health care plan
Vision care benefits

Financial benefits
Bonus
Registered Retirement Savings Plan (RRSP)

Long term benefits
Maternity and parental benefits
Tax-Free Savings Account (TFSA)

Other benefits
Learning/training paid by employer
On-site amenities
Paid time off (volunteering or personal days)

How to apply
Online: