Commercial Fire Protection is seeking an experienced Service or Installation Coordinator/Dispatcher in Irvine, CA. There's never been a more exciting time to join our team! We are in an accelerated growth phase in a rapidly expanding industry. The ideal candidate will have experience in the Fire Life Safety Industry, is highly organized, possesses advanced computer skills, excellent communication, and ability to multi-task.

 

This position requires the skills and ability to provide project support and service coordination. Job duties include scheduling technicians, customer service calls, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals. Work closely with the Project Managers and installers to ensure consistent best in customer satisfaction.

Essential Duties and Responsibilities:

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, entering new sites, modifying existing sites, and handling all general inquiries as required


• Create and dispatch Work Orders required for scheduling of planned maintenance and service


• Complete Service Agreement work orders as required


• Monitor and follow up on work orders


• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians


• Procure Parts/Materials for service work orders


• Provide Service Quotes to customers with the assistance of the Service Supervisor


• Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors


• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback


• Create reports


• Perform other duties and responsibilities as requested or required

Competencies:

• Advanced in Microsoft Excel, Word, Outlook


• Exceptional telephone skills and thrives under pressure


• Strong organizational skills and the ability to handle multiple projects tasks simultaneously


• Strong verbal, written and interpersonal communication skills


• Ability to facilitate a collaborative working environment for customers and team members


• Pass a pre-employment background check


• High school diploma or GED equivalent


• Dispatching and customer service experience


• Fire life safety industry preferred

Benefits:

Commercial Fire Protection is pleased to offer a competitive compensation package which includes:

Competitive hourly rate, medical and dental 100% paid by the Company, vision,401k, life insurance, pet insurance, paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career advancement opportunities.

All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Primary Location US-CA-Irvine