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Come be a part of an abundant team culture on a mission to unlock opportunity and possibility for purpose-driven organizations. Prolific is the growth firm we work alongside emerging organizations to maximize their revenue, relevancy, and impact through growth strategy, capital, and performance. Headquartered in Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce and has been named to the Inc. 5000 for seven consecutive years. Come join us!

We are seeking a highly organized and skilled Technology Coordinator to join our internal Technology Strategy team at Prolific. The ideal candidate is a resourceful, customer-oriented individual with excellent communication and project management skills. The Technology Coordinator will work closely with the IT Director and other IT team members to manage IT-related projects, provide basic technical support to end-users across the organization, and maintain technology related records. Additionally, this role will be responsible for asset and inventory management, employee data management, and documentation of IT-related processes and procedures.

A successful Technology Coordinator should be passionate about technology and well versed in both macOS and Windows environments, with an emphasis on understanding the Apple ecosystem and hardware. You should have excellent interpersonal, communication and organizational skills.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific.

Location: Indianapolis, IN

Key Responsibilities:

• Manage inventory of all IT equipment and maintain records of all assets including software licenses, warranties, and maintenance contracts.
• Manage the process of ordering and receiving all IT equipment for employees and ensure that all new hires have the necessary technology equipment and software.
• Document IT policies and procedures related to hardware, software, help desk operations, and other technology resources.
• Provide Level 1 technical support to end-users and resolve technical issues in a timely manner.
• Manage and maintain employee records including access control, user accounts, and permissions.

Requirements

• Associate degree or equivalent experience in Computer Science, Information Technology or related field.
• Expert level knowledge of macOS.
• Proficiency with Windows 10/11.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience in asset and inventory management.
• Attention to detail.
• Willingness to learn.

Benefits

• Group health insurance (Medical, Dental & Vision)
• 401k matching program
• Life Insurance (company paid)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term and Long Term Disability (company paid)
• Training & Development
• Cell Phone Reimbursement
• Hybrid work environment and casual dress.
• On-site fitness center
• Free snacks & drinks in the office