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Technology Operations Engineer

- Sao Paulo, Brazil

As a successful Technology operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, and security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technical knowledge? Want to help lead the engineering of digital banking IT systems and networks? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Technology Operations Engineer.


Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers experiences with a cutting-edge digital Ecosystem. As an Operations Engineer for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

We view Technology Operations in the retail finance as an opportunity to improve the customer experience, to take your strengths and help build a great product together.


Role Responsibilities

Develop and implement new software, maintain, and improve existing software.
Ensure that software functionality is implemented with a focus on code optimization and organization.
Recommend improvements to existing applications and system configuration.
Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
Work with a software development team and Service providers in a geographically distributed structure.
Provide coaching to Junior Associates and Associates
Works independently on complex projects
Support local regulatory reporting and product customizations in support of digital bank and wallet IT operations.
Partner across the across the organization to optimize and enhance the customer journey.
Be a core part of the team by continually improving the bank through building resiliency, helping developing feature enhancements, and improving our customer service.


Role Requirements

B.E. / B.Tech. / MCA in Computer Science, Engineering or equivalent professional experience
1-3 years of software development experience in one or more of the following:
MuleSoft, or similar API Orchestration technology
Outsystems or similar low-code environment (based on React/Angular programming)
Mambu or similar (FIS, FIServ, etc.) core banking technology
Bonus points if you have experience with .net and/or Java Spring Boot in addition.
Must be a problem solver with demonstrated experience in solving difficult technological challenges, with a can-do attitude.
Experience in developing and implementing web-based solutions.
Knowledge of architecture design concepts, object-oriented design, and techniques
Knowledge of logical and physical database architectures and operating systems
Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.
Experience in Agile and Iterative development methodologies.
Strong communication skills with ability to interact with partners globally.
Experience with SLDC practices, procedures, and code deployment processes.
Experience with code release management processes, including approvals through change boards to production code releases.
Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems
Prior experience working within a ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.
English Proficiency is a must.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:
Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
Life insurance
Food voucher
Meal voucher

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid




Estimated Job Posting End Date:04-30-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.