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Rea & Associates is a growing Top 100 Accounting firm providing our clients services in tax, accounting, and business consulting. We have a People First culture and we focus on our employees well-being and professional development. With over 400 professionals and fifteen offices in Ohio and North Carolina, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

Our growing Managed Information Services Consulting team is looking for a Technology Specialist to join our team to provide technology support to our clients. This position will be based out of our Massillon office and require on-site work at various client locations around the Ohio area.

Responsibilities

• Respond to level 1 and 2 support requests as needed
• Triage incoming calls and support tickets submitted by clients.
• Identify alerts in remote management and monitoring systems that require resolution and assign to appropriate staff.
• Monitor client server backup jobs, resolve errors as needed
• Test recovery of client data and servers
• Manage client anti-virus solutions
• Configure and install new workstations for Rea clients
• Generate predefined reports and send to client contacts on a scheduled basis
• Respond to client needs as it relates to designing, implementing, managing and supporting technology equipment and solutions
• Use Rea systems to monitor client environments and record details of work performed
• Proactively monitor, manage and repair client owned systems and solutions
• Conduct on-site support tasks at client locations
• Perform additional duties as assigned

Requirements

• Two-year degree in technology related field or equivalent work experience and industry

• Solid knowledge of networking components. E.g. Switches, routers, servers and workstations.
• Experience with Windows 2012 2022 server and Windows 7, 8, and 10 workstation operating systems, Microsoft Office Applications
• Microsoft Certified Professional
• Experience working in an MSP environment preferred
• Experience with enterprise backup and antivirus solutions
• Familiarity with HP and Dell workstations and laptops
• Must type a minimum of 40 Words Per Minute

Benefits

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• 'Work From Anywhere' Option
• Wellness Resources
• Four (4) weeks PTO
• Twelve (12) paid holidays, of which three (3) are floating holidays

Listen here to learn more about us!

Rea & Associates, Inc. is committed to providing equal employment opportunity for all individuals regardless of race, color, religion, sex (including without limitation pregnancy, sexual orientation and gender identity), age, ancestry, military status, national origin, genetic information, disability or other characteristics protected by applicable law. Equal opportunity extends to all aspects of the employment relationship, including but not limited to hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms, conditions or privileges of employment, or any matter directly or indirectly related to employment.

Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Reas Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.