TELECOMMUNICATIONS TECHNICIAN

CSI Telecommunications seeks Experienced Telecommunication Technician to provide onsite and remote support for both traditional on premise-based phone systems and our CSI VOIP CLOUD systems. Prior experience with VOIP and SIP Trunking implementations is needed to be successful. Technician with excellent communication skills is a must, as this is a customer facing position and CSI Telecommunications #1 priority is providing superior customer service with our ultimate goal of repeat business and referrals which is how we have succeeded for the past 30+ years. CSI Telecommunications is an established telecommunications system and service vendor in the St. Louis region supporting 4,000+ small and medium sized organizations looking to grow our technical support team.

 

RESPONSIBILITIES

• Communicate with customers through the process of gathering and fielding details to resolution and/or escalation for all end user request


• Correctly document time spent, troubleshooting steps and resolution for ticket completion


• Provide both on-site and remote support to end users while applying analytical thinking with attention to detail


• Monitor and manage support ticketing queue addressing all client requests and reported problems


• Ability to work self-sufficiently and with other team members jointly to complete assigned projects

SKILLS & EXPERIENCE

• 2-5 years of IT/Telecom support experience


• Prior experience with VOIP


• Prior experience with SIP Trunking implementations


• Ability to troubleshoot hardware/software issues


• Ability to manage customer account information and document within business systems


• Experience with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP


• Very strong skills in installing, activating and troubleshooting

Please send resume, references and salary requirements to: (e-mail removed)