Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of this team! As a valued customer service representative, you will be the first line of communication for emergency and non-emergency callers. Combined with a staff of experienced public safety experts, this client is unrivaled in its ability to deliver further advancements and continues to lead the transformation of emergency communications.



Responsibilities

 

• Knowledge of Emergency Medical Procedures


• Ability to work well with others including your team, other city employees, and the public


• Ability to dispatch EMS units


• Ability to help citizens provide emergency care over the phone


• Ability to contact outside agencies to work in coordination during an emergency


• Ability to evaluate incoming calls to determine their nature and priority


• Ability to perceive the full-color range


• Basic computer knowledge

• Associate's Degree in Communications, Business or relevant experience 


• 2+ years of experience in emergency services dispatching in a 9-1-1 center or similar environment


• Strong ability to resolve conflict and de-escalate tense situations


• Ability to comfortably sit for long periods


• Excellent attention to details


• Strong interpersonal skills