Locations:  Torresdale, Northeast Philly and CC Philadelphia



Seeking Flexible  Operators



Job Description

The Telephone Operator serves as an ambassador on a 24 hours a day; 7 days a week; and 365 days a year basis.  Our customer needs several people in various Philly area locations to provide this service on a rotating basis for Third Shift, 2nd Shift, Weekends and Holidays.  We need people to be the "Voice with a smile". The Telephone Operator is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and for processing critical hospital codes.



Essential Functions

Answering the main number to the hospital.

Processing Emergency Codes.

Paging medical and non- medical staff as needed via In house pagers and or Skytel.

Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.



Experience

A minimum of one-year experience as a Telephone Operator in a hospital or Call Center environment; or a comparable environment that had heavy customer service contact and telephone usage.

Strong customer service skills, with the ability to speak clearly and listen intently.

Good keyboard skills with the ability to do text messaging and navigate the Internet swiftly and effectively

Good working knowledge of XTEND and/or a comparable phone system; paging; paging systems; cell phones and related Telecommunications systems and equipment, a plus.

Medical terminology preferred.

A demonstrated and strong commitment to Service Excellence is a must.

The ability to speak clearly, listen intently, and a voice with a smile are essential.

Ability to work efficiently and accurately is critical. Proficiency in a second language is a major plus.