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Telephony Systems SME

Location: Brooklyn, NYC (ON SITE 5x/week)

12+ Months contract

Job Description

• Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
• Provide business process methodology expertise to the NYPD and FDNY for design, system implementation and testing.
• Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
• Support the NG9-1-1 Call Handling requirements and validation of required standards.

MANDATORY SKILLS/EXPERIENCE - Note: Candidates who do not have the mandatory skills will not be considered

• Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology or skill set.
• At least 8 years of hands-on experience at senior level as an audio/telephony systems SME.
• Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing