Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Onsite; Monday -Friday
6 month contract
Pay Rate: $22-$25.91
Skills; Microsoft Office, IT Service Desk Experience





Position Summary/Position

Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues. Maintains accurate inventory, assigns wireless devices, and works with 3rd party vendors. Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team. Possesses a clear understanding of general aspects of the position.

Major Functions (Duties and Responsibilities)

1. Responsible for ordering, configuring, and deploying company-wide mobile devices after proper approval and paperwork have been submitted to the help desk.


2. Develop end-user training curriculum and train users on application usage.


3. Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.


4. Manage and maintain accurate company-wide inventory of IT related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots and any item deemed IT related.


5. Responsible for entering, updating and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware software and VDI support.


6. Administration of user accounts on mutable application platforms.


7. Thoroughly document inconsistencies/ issues/ concerns for follow-up and /or resolution by the software vendor.


8. Report the status of assigned tasks and / or related problem issues to the application implementation team.


9. Create departmental workflow diagrams as they relate to the application program.


10. Develop policies and procedures related to application configuration, general usage, and maintenance.


11. Responsible for AD administration and integrity of AD information.

12. Responsible for Desktop Patch management scheduling and monthly reporting.
13. Responsible for managing and reporting desktop encryption monthly.
14. Responsible for detailed documentation of all processes to ensure Help Desk are secure and compliant with HIPAA requirements.
15. Responsible for planning and executing updates and new technologies as required to ensure production up-time is maintained.
16. Manage and maintain service delivery application servers, through support calls, renewal of third-party applications, and upgrades as required to ensure proper functionally.
17. Responsible for desktop security through USB and CD DVD monitoring through policy settings.
18. Responsible for monitoring and reporting excessive Citrix Profiles.
19. Responsible for managing SFTP accounts, reporting, and monitoring.

Supervisory Responsibilities

Leading: Self

Experience Qualifications

The following experience may be concurrent: Minimum two (2) years working in an IT support environment while providing user administration and maintaining PC hardware and software.

Preferred Experience

Experience in Cisco Call Manager preferred. IT Support experience preferably in the medical field.

Education Qualifications

Associate's degree from an accredited institution required.

Significant experience may be considered in lieu of degree: In lieu of a degree, a minimum of four (4) years of relevant work experience is required.

Preferred Education

Professional Certification

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement

Proficiency with Microsoft Windows operating system, Windows 10, Microsoft Office 2013/2016/2019/Office 365 products: Word, Excel, PowerPoint, and Access.

Skills Requirement

Strong documentation skills and organizational skills. Excellent written and verbal skills required.

Abilities Requirement

Strong attention to detail a must.

Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Word processing and data entry involving computer keyboard and screens, distribution of supplies and equipment to in-house departments. Must be able to lift, push or pull up to 50 lbs. Items weighing more than 50 lbs. will require assistance when moving. Back support belts must be worn when lifting, pushing, or pulling items.

Work Model Location

Physical Requirements

Keyboarding: Traditional - FREQUENTLY

Keyboarding: 10-Key - FREQUENTLY

Keyboarding: Touch-Screen - FREQUENTLY

Hearing: One-on-One - FREQUENTLY

Communicate: Information/ideas verbally - FREQUENTLY

Near Visual Acuity - FREQUENTLY

Sitting - CONSTANTLY

Indoors - FREQUENTLY

Memory - FREQUENTLY

Regular contacts: co-workers, supervisor - FREQUENTLY

Understand and follow direction - FREQUENTLY

Regular and reliable attendance - CONSTANTLY

Lighting - CONSTANTLY

Pay rate will commensurate with experience

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we're ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.