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IntrCity by RailYatri is a multimodal intercity mobility platform. We let users book trains and buses across India for their intercity travel. Our latest offering IntrCity SmartBus is Indias only fleet of branded buses. We have launched unique offerings which are Industry first e.g. Lounges, personalized assistance via Bus Captain, CCTV & GPS, WIFI, in-bus infotainment, last hour free cancellation, free insurance worth 7 Lacs, just to name a few. Our promise is on-time performance, on-board washroom along with safety features on every bus and personalized assistance at every stage of journey

RESPONSIBILITIES

Sales

• Owning offline bus ticket sales in the region through travel agents and keeping a daily account
• Achieving ticket sales targets and agents onboarding numbers, educating and training agents regarding our B2B portal
• Regular visit to agents and relationship management; cash collection and deposit if required
• Responsible for spot bus ticket bookings and boarding point sales activities.

Operations

• Responsibility of boarding the passengers to buses at dedicated boarding point through bus captains.
• Ensuring amenities on the buses are as promised to our customers.
• Supervision of service performance and continuous improvement customer ratings, NPS, on time arrival & departure.
• Regular coordination with bus operators and their staff to fix bus related issues within stipulated time.
• Handle ground staff like bus captains, driver/helpers and ensure compliance & SOP implementation.
• Execution of centrally devised offline promotional campaigns and marketing activities in the city.