Description:
As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. This role may involve addressing a diverse range of topics and ensuring that the conversations align with the platform's guidelines and community standards, providing a safe and enjoyable experience for all users.

Job Duties and Responsibilities:

Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.
Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
Adhere to company and client policies and guidelines.
Keep detailed records of subscribers' interactions and any issues that may arise.
Meet daily and weekly targets for chat interactions.

Requirements:
Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.
Proficient typist with a minimum typing speed of 45 words per minute.
Strong multitasking and prioritization abilities for efficient subscriber support.
Emotionally understanding of the subscribers needs and perspectives.
Thrives independently and collaboratively as a valuable team member.
Open to flexible and shifting schedules, accommodating changing work hours.
Familiarity or experience with chat software and systems is highly desirable.