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Position: Tomcat Admin

Location: Charlotte, NC

Duration: Long Term

• 6+ years of working experience on Incident, Event and Problem Management.
• Experience in working on job scheduling tools like Autosys
• Knowledge of ticketing tools BMC Remedy/ Service Now.
• Experience in basic scripting and automations.
• Ability and willingness to learn new tools
• This role will not involve hands on code development. However, need to have good understanding of SDLC & coding

Responsibilities

• Ensuring 24x7 availability of business critical environment
• Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
• Handle major incidents and outages independently.
• Must be familiar with ITIL and Agile framework
• Ability to manage the bridge calls with customers on technical issues/pages.
• Excellent Written and Verbal communication skills for customer interaction

Skills

• Minimum 6+ experience working on Incident, Event and Availability management.
• Experience working knowledge of WebSphere, IIS, JAVA, Apache, Tomcat, F5/AppviewX etc.
• Experience within a customer support environment.
• Keep abreast with new tools / technologies and providing recommendations for process improvements
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
• Must be able to work in a fast paced environment.

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