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POSITION SUMMARY

The On-Site Tour Guide provides a fun, educational, and memorable experience to visitors, relaying the story, beers, brewery and partnerships of La Tropical in a safe and professional manner.

ESSENTIAL DUTIES & FUNCTIONS

• Greet and manage aspects of on-site brewery tours which includes all bus groups, and both private and daily tours.
• Lead walking tour groups through designated tour area, relaying historical, educational, and interesting brewery and beer industry facts.
• Describe tour groups points of interest to group members and respond to questions from group.
• Familiarization with the La Tropical story, beers, brewery and partnerships will be required.
• Greet and socialize with patrons when not conducting tours.
• Ensure we are abiding by all Safety measures put in place by Facilities/Operations/Safety Manager.
• Ensure clear communication of all safety rules and regulations to any tour attendees.
• Other duties as assigned.
• Clean up and set up of tour locations. Stocking and Restocking.

Requirements

DESIRED CAPABILITIES/CHARACTERISTICS

• Prior experience as a Tour Guide is desired.
• Passion for La Tropical and the craft beer business.
• Knowledge of craft beer and the brewing process is desired.
• Outgoing/High energy, enjoys high level of public interaction.
• Outgoing personality, positive attitude and strong verbal communication skills.
• Able to demonstrate integrity, mature judgment in handling all matters.
• Ability to problem solve and work independently in a changing and multi-tasking environment with numerous deadlines.
• Enjoys working in a team and collaborative environment.
• Excellent organizational, planning and project management skills.
• Willing to work flexible schedule, including weekends, evenings, holidays and overtime.
• Ability to understand and work well with on-site event producers.
• Experience and proficiency in public speaking.

KEY RELATIONSHIPS

• Reports directly to the Sr. Marketing Manager.
• Works with Sales/Marketing team to execute retailer and distributor visits to maximize experience.

Physical Requirements

• Requires moderate physical efforts: carrying, bending, stretching, stooping, pulling and pushing.
• Able to stand, walk for long periods of time.
• Ability to use a computer, keyboard and calculator.
• Work environment is primarily indoors within a restaurant and production environment and may involve noise and temperature changes.