|
Search Jobvertise Jobs
| |
Jobvertise
|
Trainer II
Location: US-NJ-Wall
Email this job to a friend
Report this Job
Responsible for training delivery and contributing to the development of learning solutions at enterprise sites and at remote vendor locations.
1. Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method.
2. Responsible for training delivery on new hire training material and content at sites, remote vendor locations.
3. Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises, and assessments in the partnership with the Sr Trainer and ISD team.
4. Partner with Coaching, Quality, and Operations during and after the training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring.
5. Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs.
6. Escalate system and operations issues reported to training or identified through analysis and assist with problem resolution.
7. The information above is intended to describe the general nature of the work being performed by each incumbent assigned to this position. This job description is not designed to be an exhaustive list of all responsibilities, duties, and skills required of each incumbent.
Education/Experience:
- Bachelor's Degree preferred
- Candidates with a Bachelor's degree require 1 years of experience in a call center environment or in a role commensurate to a Trainer.
- In Lieu of a degree an additional 3 years of experience, as described above, can be substituted
Additional licensing, certifications, registrations: - Certificate programs from TD (ASTD) a plus
Knowledge: - Knowledge of adult learning theory
- Knowledge of training programs
- Knowledge of facilitating learning
- Knowledge of insurance/ healthcare industry
Skills and Abilities: - Current industry trends, learning solution Best Practices, technology based training administration systems helpful, healthcare industry knowledge, claims processing experience helpful
- Dynamic facilitation skills
- Microsoft Office , PP, Excel, Word, Project, Access, Visio & SharePoint
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.
ATD Technology LLC
|
