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Job Description
Leading BPO in Bangalore, Kudlu gate location Hiring for Transactional Quality Manager Domestic Voice process | Ecommerce Client Must be a Manager On papers in Quality Must be Trained /Certified in Green Belt Over All Experience 8+ Years Must have Experience in BPO Role & responsibilities Drive continuous improvement for Transaction Quality and Delivery Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation Drive Process control & Compliance in addition to managing the Audit requirements Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams Support the Quality and Compliance teams to perform audits and follow ups based on observations. highlighted. Preferred candidate profile People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication skills Data Handling / data interpretation skills Good working knowledge of Transaction Quality systems, tools and technologies. High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with Strong organizational and Presentation skills Flexible to work from Office and 6 days a week Education: Graduate in any discipline desirable Should have 8+ years of Overall experience. Should be Trained /Certified in Green Belt Interested candidates can mail their cv at
hidden_emailEmployement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Transactional Quality Manager | BPO | Quality
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