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The management and delivery of Key Service Transition Projects and Programs of work that are organizationally complex, carry a high degree of risk from start through to in life service and require a Senior level of Project experience and commercial understanding

Responsibilities:

• IT IS Transition Manager is overall responsible for directing and coordinating of activities pertaining to technology, transition or transformation projects for strategic IT IS clients. The scope includes program management of all delivery related projects across the region, from due diligence through steady state and coordination of many individual project managers
• Deliver all Service Transition Projects and Programs in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting) , where the successful implementation of service resource skills and processes are just as critical to project success as technology
• To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders

Qualifications:

• Bachelor Degree in Computer Science, IT Management or equivalent
• Broad knowledge of IT infrastructure and supporting processes including, but not limited to: Data Center infrastructure, LAN, WAN, Security, Service Desk, End User Services, Compliance.
• Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services, specific examples include, service desk, systems and network management, hardware maintenance and site services
• At least 12 years of experience in delivering IT Infrastructure projects and programs
• Excellent written and oral communication skills