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TP-Link USA is currently seeking a Transportation Specialist for our Chino Hills, CA location.

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products.

Spacious and modern, our Chino Hills office creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, TP-Link USA offers a modern working environment, free gym membership, quarterly team building, flex-spending, employee paid benefits, bi-annual raise opportunity, paid vacation & holidays, 401k plan and annual bonus. Come join our team!

Summary

Under general supervision, in a fast-paced office and warehouse environment, the Shipping Clerk will play a key role in shipping TP-Link products to customers. Daily activities include but are not limited to scheduling pick up with carriers, creating shipping documentation, running freight quotes, tracking, pulling shipment documentations (physically and electronically), research freight claims, disputing shortages with customers, and other tasks as assigned. The person will be in direct interaction with shipping carriers, truck drivers, warehouse associates, sales support and accounting. They will need to demonstrate a sense of urgency but also understands the importance of accuracy in their work methods. The ideal person will demonstrate effective communication and an ability to learn quickly and adapt to new processes and changes.

Work Schedule: 8:00 AM 4:30 PM, overtime is possible, subject to business needs.

Job Description:

• Management of claims for all damaged/lost shipments, invoice overcharges, and customer chargebacks with the goal of maximizing our claims win rates.
• Investigate each claim by gathering information, conducting website research, reviewing and analyzing reports and related bills.
  
• Complete freight claim paperwork with transportation provider, paper or electronic.
• Maintain and develop current claim reports to provide more transparent metrics to measure progress.
• Assist with various Logistics functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders, and shipment preparation.
• Provide customer service including responding to order and shipment-related inquiries via email, notifying retailers and management of any shipping issues, addressing shipping errors, and discrepancies.
• Review and reconcile freight bill invoices
• Create shipping documentation for single and consolidated orders and update warehouse management systems and excel sheets accordingly.
• Strong Knowledge of International Shipping, mainly to Asia.
• Complete any other duties and projects that may be assigned.
• Occasionally assist shipping clerk with Driver Check-ins and create paperwork.

Requirements

Key Qualifications & Required Skills

• High school diploma or equivalent. Bachelors is a plus.
• 5+ years working in a similar position, field.
• Proficient with Microsoft Excel and Outlook.
• Ability to communicate effectively verbally and in email.
• Ability to understand Shipping terms and different Ship Methods.
• Experience with WMS, TMS system, and other carrier portals.
  

Preferred Skills

• Logistics & Transportation experience preferred.
• Knowledge of freight claims and practices.
• Knowledge of Customer portals such as Walmart, Amazon, Costco, Home Depot etc.
• Detail Oriented with multi-tasking capabilities.
• Previous experience as shipping clerk or related position.
• Demonstrates proficiency in typing and grammar.
• Fast Paced, Quick learner
• Type 50+ WPM

Benefits

Salary: $25/hr- $30/hr DOE

What were all about:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. As we grow and shape our team, were looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe youre the right fit for our team.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.